Exchange & Returns Policy

Within 14 days of the date of your invoice, you can return or exchange any pair of shoes, slippers or boots if they are in like-new condition with their original packaging.  The customer is responsible for shipping costs when sending items back to Foosies.

When exchanging or returning products please email us at rma@foosies.com for an RMA (Return Material Authorization) number PRIOR to sending a product back. Please put this RMA number on the shipping label of your package.

Exchanges have a $6 shipping fee for re-shipping the exchanged item(s) to the customer.  You can include a check in your return package or contact us to process a credit card payment. 

Refunds will be given for the product(s) cost only, we do not refund shipping costs.  There is a $6 restocking fee on all returned products ($6 per order if you ordered more than 1 item).  You will be credited via the method used for your purchase. You will be notified via email when the refund has been processed.

Sorry, but we cannot accept items returned more than 14 days after invoice date or items that have been worn. There are no returns on seasonal clearance merchandise.

Return shipping must be sent by a traceable carrier (i.e. FedEx, UPS, USPS). The Customer is responsible for return shipping charges and insurance. The Customer must include a copy of the original invoice/packing slip with the items returned.   Please ship returns to:

Foosies, Inc.
Returns Department
963 S. Third Ave.
Des Plaines, IL 60016
RMA# ______________